Last Updated: June 19, 2023
Thank you for shopping at Eternal Watch Straps. This Shipping Policy outlines important information regarding the shipping of products purchased through our website located at https://eternalstraps.com ("Website"). If you have any questions or concerns, please contact us at the following address:
Eternal Watch Straps
314 Wilcox Street
Castle Rock, CO 80104
Email: contact@eternalstraps.com
1. Processing Time
1.1 Order Processing:
Once your order is placed and payment is confirmed, we will begin processing your order. Our typical order processing time is 3-5 business days. Please note that orders placed on weekends or holidays may experience additional processing time.
1.2 Order Verification:
For security purposes, some orders may require additional verification. If additional verification is necessary, we will reach out to you via email or phone. Please ensure that you provide accurate contact information to avoid any delays in processing your order.
2. Shipping Methods and Rates
2.1 Shipping Methods:
We offer various shipping methods to accommodate different delivery needs. The available shipping methods will be displayed at checkout, and you can select the one that suits your preference. Please note that the estimated delivery time provided during checkout is an estimate and not a guaranteed delivery date.
2.2 Shipping Rates:
Shipping rates are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method. The shipping costs will be displayed at checkout before you complete your purchase.
3. Shipping Destinations
3.1 Domestic Shipping:
We currently offer shipping within the United States, including Alaska, Hawaii, and U.S. territories. We do not ship to P.O. boxes. Please provide a valid physical address for the delivery of your order.
3.2 International Shipping:
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause. We recommend checking back periodically, as we may expand our shipping options in the future.
4. Order Tracking
4.1 Shipment Confirmation and Tracking:
Once your order has been shipped, we will send you a shipment confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment. Please note that it may take up to 48 hours for the tracking information to become available after receiving the shipment confirmation email.
4.2 Delivery Updates:
You may also receive periodic updates regarding the status of your delivery. These updates may include notifications of shipment delays or changes in the estimated delivery date.
5. Order Issues and Returns
5.1 Lost or Stolen Packages:
Eternal Watch Straps is not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered, but you have not received it, please contact the shipping carrier directly to file a claim.
5.2 Address Errors:
It is your responsibility to ensure that the shipping address you provide is accurate and complete. Please review your shipping information carefully before submitting your order. If you notice any errors or need to update your address after placing your order, please contact us immediately. We will do our best to assist you, but we cannot guarantee that we will be able to modify the shipping address once the order has been processed.
5.3 Returns and Exchanges:
For information on returns and exchanges, please refer to our Return Policy.
6. Contact Us If you have any questions or concerns regarding our Shipping Policy or your order, please contact us at the following address:
Eternal Watch Straps
314 Wilcox Street
Castle Rock, CO 80104
Email: contact@eternalstraps.com
Please allow up to 48 hours for us to respond to your inquiries.
By placing an order on our Website, you signify your acceptance of this Shipping Policy. If you do not agree to this policy, please refrain from placing an order.
